|
What are air cards?
Air cards are laptop devices that allows a user to connect to wide-area wireless Internet access. The air cards are also known as Evdo cards, data cards, 3G and 4G cards, and mobile broadband cards.
What do rentals include?
Rentals include internet access (service) and equipment. That is all you need.
What are the benefits of renting an air card?
You save money since you pay only when you need the mobile internet service. You do not have to buy any equipment, and no contract is required. No deposit is needed.
Is it difficult to use an air card?
Air cards are very easy to use. Simply insert the CD you receive with the air card for a quick software installation (less than 5 minutes). Then you insert the air card into your laptop and you are ready to access the Internet. Follow the steps on the handout included in the shipment.
Is it difficult to use a mobile hotspot?
Not at all; you just have to power it on, and you are ready to access the internet just like you would with a public Wi-Fi hotspot. The access is password protected, so only those you want to will be able to connect through your mobile hotspot.
If I need help, will I have access to technical support?
Yes, you will have access to free technical support over the phone, everyday from 6am to 11pm for all time zones.
Is there a usage limit for Sprint 3G or 4G rentals?
No there is no usage limit. For Sprint air card rentals or personal mobile hotspot rentals, you can also audio/video stream or download movies as much as you want.
Is there a usage limit for Verizon or AT&T?
If you do not audio/video stream and do not download movies, your usage allocation is also unlimited with Verizon and AT&T. If you video/audio stream you will be allocated 335 MBytes of data upload/download for each day of rental (2.5 GBytes per week, 10 GBytes per month). The table below shows some video and audio applications with usage not exceeding your allocated daily capacity. Usage over that limit, might be charged at $0.01/MByte.
|
Video and Audio Download/Streaming
|
Allowed Usage per Day
(for Verizon and AT&T)
|
|
Video on YouTube
|
3 hours
|
|
Audio stream (56kb/s)
|
13 hours
|
|
Video on iTunes
|
1 hour
|
|
Skype phone calls at 64kb/s
|
13 hours
|
|
Skype video chat at 384kb/s
|
2 hour
|
|
Xbox360 & PS3 Live (not hosting)
|
10 hours
|
|
World of Warcraft online gaming
|
10 hours
|
Unlimited Video streaming and movie dowloads with Sprint 3G&4G rentals
Which areas do DayPassWireless air cards cover?
See the map in the Coverage Section of this website.
What software is needed to use the air cards?
To use the card you will need to install the software included in your air card package. It is an easy, one-time installation that takes 10 minutes. Complete instructions are provided in your package. Alternatively, you may also download the required software.
Do the air cards work with Windows 8?
Yes, our air cards work with Windows 8 (except the 3G air cards), as well as with Windows 7/XP/Vista®, MAC OS 10.4.8 or higher. All mobile hotspots work with any operating systems, including Windows 8.
Can air card rental time be extended?
Yes. Just contact Customer Service to ensure that the unit is available for rental time extension. Additional day(s) will be charged at the same rate as your previous rental days.
How do I calculate my rental period?
Your rental period starts at noon (ET) on your Start Date, and it ends at noon (ET) on your End Date. The in-transit time from us to you and back via USPS mail does not count in your rental period.
Can I use the rented air card outside the United States?
No, we do not allow usage of the air cards outside US. If you use the air card outside the US, you will be charged for the international roaming fees incurred.
Is overnight delivery available?
Yes, overnight delivery is available at $23.85 (not including the return shipment cost of $4.95) for USPS Priority Mail®. Your order must be placed by 3 PM; the air card will be delivered the following day.
Is Saturday delivery available?
Yes, if the USPS delivers on Saturday in your area.
How is the equipment shipped?
DayPassWireless uses USPS Priority Mail® for all shipments unless specified otherwise. This shipping method guarantees you the cheapest rate. However, you need to order at least three days in advance because the transit time is typical 2-3 days (depending on your location). Other shipping options are available for last-minute orders at a higher rates. All shipping methods deliver straight to your door.
How is the equipment returned?
DayPassWireless includes a pre-paid/pre-addressed return envelope along with the rental package. Simply insert the air card and its CD in the envelope, and drop it in your mailbox.
Does the delivery have a guaranteed time?
For USPS Priority Mail® shipping ($4.95), you will receive your air card package at the time you normally receive your USPS mail. For next-day delivery ($23.85) you will receive it by 12:00 PM (noon).
How far in advance should I place my order?
You should place your order as soon as possible to ensure availability of your air card. Also you should allow three days for USPS delivery at the lowest shipping rate possible. We recommend overnight shipping if the Start Date of your rental is too close.
There is no disadvantage to placing your order in advance.
The in-transit time to and from you does not count in the length of the rental period.
Is there a cancellation fee?
No, there is no cancellation fee. If the air card has already shipped, send it back as soon as you receive it. We will only charge you the shipping cost.
What payment options do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal. Orders can be placed online at DayPassWireless.com or by phone at 1-800-615-1430.
Where do I return the air card?
You return the equipment to our facility by US Postal Service mail. Just drop it in your mail box. The address is already written on the prepaid return envelop.
What if I break or if I lose the air card?
If you break the air card, we will fix it at no charge. Take note that all devices are tested before every rental to make sure they work well. If at delivery or during rental the air card does not function properly, please call DayPassWireless Customer Service at 1-800-615-1430. If you lose the air card, we will charge you the replacement cost only.
|
